Our Sales Philosophy – On your terms not ours
There are a lot of choices in life, and choosing the right sales agent to work for you is a big decision. You are placing the sale of your most valuable asset in the hands of someone you may not know very well, if at all, and you’ll be working with them potentially for many months.
And yet, most agents will want you to sign a lengthy contract full of clauses including exclusivity periods, notice periods and loads of other red tape – all designed to protect them, and not benefit you.
Who’s in charge here? The customer is always right …
That is why, unlike almost everyone else locally, we operate a “no contractual term” agreement with all of our vendors. You make the decisions. We present the legally required terms of engagement set out by our regulators, and you decide what is fair and reasonable, and what you might want taken out of it, and we agree it between us – because it’s your property not ours.
This is a constant interview and then probation process, from the day you ring to book a valuation, to the appointment itself, and way beyond that to include launch to the market, viewings, feedback, negotiating, agreeing a sale and the conveyancing.
All of these areas involve us working hard on your behalf and doing what’s right for you, and the moment that stops, you are free to effectively sack us if you so wish, which is a pretty big motivator for us to continue setting the right standards from start through to finish.
The job isn’t done until the keys change hands and the money hits the bank account, and we won’t take you or your property instruction for granted, or be lazy enough to rely on a contract to fall back on.
We’re confident enough in our service and abilities that we don’t need that lengthy contract. If we offer you the best advice, are likeable, knowledgeable, confident and pro-active, we’ll earn the opportunity to sell your property. And if we continue to be all of those things, delivering great service and results, then you’ll remain of the opinion we’re the best agent for you and won’t want to go anywhere else anyway, making that contract need somewhat of an irrelevance.
Always instruct the best agent for you, and we feel that a family run, local independent, offering complete freedom of movement and doing things the way you require, is going to be pretty tough to beat.
Look out for our 12 Point Plan to get you the best price for your property, available on this link HERE.
For all sales enquiries please do not hesitate to get in touch directly on email@example.com
Our Lettings Philosophy – There’s “no one size fits all”
With many estate agents in Welling and surrounds either not doing lettings, or doing so via a “Head Office” out of area, having someone located in Welling to cater for you, your tenant and staying in touch with the local prices and demand of the area, should not be underestimated.
If you are a Landlord we won’t make assumptions about what services you may or may not require – we’ll ask what is important to you, and if needed can tailor a bespoke package to suit you.
We try to avoid a “one size fits all” standardised approach. We’ve a list of services for Let Only, Rent Collection and Management sure, but you’re free to pick and choose to a degree. It’s a buffet, and you can have what you want!
We’ve landlords that are very hands-on, and some that want nothing to do with things other than seeing the rent arrive on time each month.
If there is something important to you, just tell us what it is. It is our job to give you what you want in order to get your business, not to impose ourselves on you.
In keeping with that, our Landlord is our customer, and you will have a personal point of contact directly with our Lettings Manager in branch for best practice and to give you the service levels you would expect.
If you have already had a rental assessment from us you should be in possession of our list of services and rate card, but if not, you can request them via this simple online form, and we’ll send them over for your review. Just click HERE.
If you haven’t had an assessment yet, or a rent review of your property in the last six months, then you simply must. Things are changing all the time with legislation, demand and therefore prices, and whilst a good tenant is very, very important, your rental property is also an investment for you and your family, and getting you the best returns or planning for the next time it becomes available, should always be on the agenda.
Look out for our TEN point plan to get you the best returns as a Landlord, available shortly on this link HERE.
For all lettings enquiries please do not hesitate to get in touch directly on firstname.lastname@example.org